Refund Policy
February 2026
At BossBaby, we are committed to delivering premium quality babywear crafted with care. If something isn’t quite right, we’re here to help.
1. Return Eligibility
We accept returns under the following conditions:
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Items must be unused and unworn.
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Items must be unwashed.
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Items must be in original condition with tags attached.
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Return request must be submitted within 14 days of delivery.
For hygiene and safety reasons, we cannot accept returns on:
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Final sale items
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Gift cards
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Items marked non-returnable
2. How to Start a Return
To initiate a return, please contact us at:
[Insert Customer Support Email]
Include:
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Your order number
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The item(s) you wish to return
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Reason for return
If your return is approved, we will provide return instructions.
Unauthorized returns may not be accepted.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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We recommend using a trackable shipping method.
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BossBaby is not responsible for lost return shipments.
4. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect:
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Contact us within 5 days of delivery
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Include clear photos of the issue
We will offer a replacement or refund at no additional cost.
5. Refund Processing
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method.
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
We currently do not offer direct exchanges.
If you would like a different size or style:
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Submit a return request for the original item.
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Place a new order for the desired item.
This ensures faster processing and inventory accuracy.
7. Order Cancellations
Orders may be canceled within 12 hours of purchase if they have not yet been processed.
After processing begins, cancellations cannot be guaranteed.
8. Final Sale Items
Items marked “Final Sale” are not eligible for return or refund.
9. Policy Updates
BossBaby reserves the right to update this policy at any time. Updates will be reflected with a revised “Last Updated” date.
10. Contact Us
For questions regarding returns or refunds email us at info@BossBabys.com